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The ATM Incident Investigation Course was validated at the end of February and this finalised many
months of work to create original materials. The development process and lesson content were
subject to rigorous scrutiny by ICAO before approval for delivery was granted. This process helped
ensure the material met the highest standard possible.

The course is based on modern task-based training techniques which are student-centred and
mirror, as closely as possible, the real-world environment trainees will be part of following the
course. It is a move away from conventional power point, lecture style delivery to a more dynamic
instruction environment. The instructor is a facilitator who acts as a coach guiding trainees to
achieve course outcomes. Trainees are involved in their learning every step of the way. Assessment
is done by gathering evidence throughout the investigation process to show that trainees have met
the course objectives. This is known as a portfolio of evidence which demonstrates how well the
trainee is able to carry out the task. It allows instructors to give detailed feedback to trainees and
their managers to identify strengths and weaknesses in all facets of the investigation process.
Feedback from course participants has been overwhelmingly positive as they find the material
engaging and instructive.


Ms Jenny Drayton, is Head of the course development unit and an English language instructor with
over 20 years’ experience in adult training. She is interested in task-based learning, student-centred
teaching methods and online training. She is currently doing a master’s degree in language training